Refund policy

Last Updated: October 10, 2026

At Westlyn, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we encourage you to contact us so we can help resolve the issue. This Return and Refund Policy explains the conditions and process for requesting a return, exchange, or refund.

Return Eligibility

To be eligible for a return, items must generally be unused, in their original condition, and returned with their original packaging and any included accessories. Proof of purchase, such as an order confirmation or receipt, may be required.

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any applicable exceptions will be communicated where required by law.

Return Period

Please contact us within 30 days of receiving your order to request a return. To help us process your request efficiently, include your order number, the item you wish to return, and the reason for your request.

Some products or circumstances may be subject to different requirements under applicable law. Nothing in this policy limits any mandatory consumer rights you may have.

How to Request a Return

To begin a return, email us at Support@Westlyn.shop with your order details and a brief explanation of the reason for your request.

Our team will review your request and provide instructions if the return is approved. Please do not send items back before receiving return instructions, as unauthorized returns may delay processing.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us at Support@Westlyn.shop as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs where appropriate. We will review the information and work with you to determine a suitable resolution, which may include a replacement, refund, or other remedy as required by applicable law.

Return Shipping Costs

Unless an item is damaged, defective, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.

If the return is necessary because of an error on our part or an issue covered by applicable consumer protection laws, we will provide appropriate instructions regarding return shipping.

Original shipping charges may not be refundable in every circumstance. Any refund of shipping fees will be handled in accordance with the reason for the return and applicable law.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved. If approved, the refund will generally be issued to the original payment method.

Please allow 5–10 business days after refund approval for processing on our side. Your bank or payment provider may require additional time for the funds to appear in your account.

The actual time required may vary depending on your payment provider and financial institution. We will communicate any relevant updates if additional information is needed.

Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, we may offer a replacement or exchange where available and appropriate.

To request assistance, contact Support@Westlyn.shop with your order number and details of the issue. Exchanges and replacements are subject to product availability and applicable consumer protection requirements.

Cancellations and Order Changes

If you wish to cancel an order or make a change to your shipping address or product selection, contact us as soon as possible after placing your order.

We cannot guarantee that a cancellation or change will be possible once an order has entered processing, been prepared for shipment, or been dispatched. If your order has already shipped, you may need to follow the return process described in this policy.

Any cancellation rights provided by applicable law remain unaffected.

Items That Cannot Be Returned

Certain items may be excluded from voluntary returns where permitted by applicable law. These may include personalized or custom-made products, perishable goods, items that cannot be returned for hygiene or safety reasons after being unsealed, and products marked as non-returnable before purchase.

This section does not exclude any return, refund, or cancellation rights that cannot legally be restricted.

Late or Missing Refunds

If you have not received an approved refund within the expected timeframe, first check your payment account and contact your bank or payment provider to confirm whether the transaction is still being processed.

If the refund has not appeared after allowing sufficient processing time, contact us at Support@Westlyn.shop with your order number and refund details so we can assist you.

Consumer Rights

This policy is intended to explain our general return and refund procedures. It does not remove or restrict any rights you may have under applicable consumer protection laws. Where local law provides stronger protections, those requirements will take precedence over any conflicting terms in this policy.

Changes to This Policy

Westlyn may update this Return and Refund Policy from time to time to reflect changes in our business practices, products, or legal requirements. Any updates will be published on this page along with a revised Last Updated date.

Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact our customer service team.

Store Name: Westlyn

Email: Support@Westlyn.shop

Website: https://tad2ca-tp.myshopify.com/

We will do our best to review your request promptly and help you find an appropriate solution.