Shipping policy

Last Updated: October 10, 2026

Overview

At Westlyn, we aim to provide a smooth and reliable shipping experience for every order. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our online store.

By placing an order with us, you acknowledge and agree to the shipping terms outlined below.

Order Processing Time

Orders are processed after payment has been successfully confirmed. Our order processing time may vary depending on product availability, order volume, holidays, and other operational factors.

Please allow approximately 1–3 business days for order processing before shipment. Business days do not include weekends or public holidays.

During busy shopping periods or unexpected circumstances, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to provide an update.

Shipping Times

Once your order has been dispatched, delivery times depend on your shipping destination, selected shipping method, carrier operations, and other factors.

Estimated delivery times, where available, will be displayed during checkout or communicated through our order updates. Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Please note that shipping and delivery times may be affected by weather conditions, customs inspections, carrier delays, public holidays, or circumstances beyond our reasonable control.

Shipping Costs

Shipping charges are calculated based on the applicable shipping method, delivery destination, order details, and any promotions available at the time of purchase.

The applicable shipping cost will be displayed at checkout before you complete your order. If free shipping is offered for eligible orders, the relevant conditions will be communicated on our website or during checkout.

Any applicable taxes, duties, or import charges that are not included in the checkout total may be payable separately, depending on your destination and local regulations.

Order Confirmation and Tracking

After placing an order, you should receive an order confirmation email containing the details of your purchase.

Once your order has been shipped, we may provide a shipping confirmation and tracking information where available. Tracking updates may take some time to appear after the carrier receives and scans the package.

If you have not received your confirmation or tracking information, please check your spam or junk folder before contacting us.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order, including the recipient's name, street address, postal code, and contact details where required.

If you notice an error in your shipping address, contact us as soon as possible at Support@Westlyn.shop. We cannot guarantee that changes can be made after an order has entered processing or been dispatched.

Westlyn is not responsible for delivery problems caused by incorrect or incomplete addresses supplied by customers, subject to applicable law.

Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery period, we recommend checking the tracking information first to see whether the carrier has provided an update.

If the tracking information has not changed for an extended period or your order appears to be missing, contact us at Support@Westlyn.shop with your order number. We will review the available information and help you determine the appropriate next steps.

Delivery investigations may require additional time because we may need to coordinate with the shipping carrier.

Lost, Damaged, or Incorrect Shipments

If your package arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us as soon as reasonably possible.

Include your order number and a description of the issue. Photographs of damaged packaging or products may also help us review your request.

We will assess the circumstances and work toward an appropriate resolution in accordance with our policies and applicable consumer protection laws.

Multiple Shipments

Depending on product availability, order size, or fulfillment requirements, items from a single order may occasionally be shipped separately.

If your order arrives in multiple packages, tracking details may be provided separately where available. You do not need to assume that an item is missing simply because all items have not arrived together.

International Shipping and Customs

Where international shipping is available, orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges may not be included in the purchase price or shipping fee. Customers are responsible for any applicable charges where required by law.

International shipments may also experience delays due to customs processing or local delivery arrangements.

Delivery Issues and Undeliverable Packages

If a package cannot be delivered because the shipping address is incorrect, the recipient is unavailable, or the carrier cannot complete delivery, the package may be held for collection, returned to the sender, or handled according to the carrier's procedures.

If a package is returned to us, please contact our customer service team to discuss the available options. Additional shipping charges may apply where permitted by law and where the delivery issue was not caused by us.

Order Cancellations and Changes

If you wish to cancel an order or update its shipping details, contact us as quickly as possible at Support@Westlyn.shop.

We will do our best to accommodate requests before the order is processed or dispatched. However, once an order has been shipped, cancellation or address changes may no longer be possible.

For information about returns and refunds, please review our Return and Refund Policy. Any cancellation rights provided by applicable law remain unaffected.

Contact Information

If you have questions about shipping, delivery estimates, tracking information, or an existing order, please contact us.

Store Name: Westlyn

Email: Support@Westlyn.shop

Website: https://tad2ca-tp.myshopify.com/

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.